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Cancellation policy

Atelier Purchase & Cancellation Protocol

Every acquisition at Que Shebley is treated as a bespoke commission. By finalizing your purchase, you enter into an agreement with our studio regarding the production and fulfillment of your selected pieces. Please review our specialized protocols for subscriptions, pre-orders, and made-to-order commissions.

1. Curated Subscriptions & Recurring Deliveries

For clients enrolled in our recurring delivery programs:

  • Automated Excellence: Payments are processed securely based on your selected frequency. Some subscriptions may auto-renew to ensure uninterrupted service.

  • Management: You may modify or pause future renewals at any time via your Client Account or the link provided in your initial confirmation.

  • Refund Policy: Once a subscription payment has been processed for a cycle, it is non-refundable. Please refer to our Return Policy for any physical goods received.

2. Pre-Order Reservations

Pre-ordering allows exclusive access to upcoming collections before they are available to the general public.

  • Payment Structure: Reservations may require a deposit or full payment at checkout. Any remaining balance is automatically settled when the item is prepared for dispatch.

  • Cancellation Window: Pre-orders may only be canceled and refunded (as store credit) if the item has not yet entered the fulfillment or production phase.

  • Finality: Once a pre-ordered item has been fulfilled or entered production, the order cannot be canceled or modified.

3. Made-To-Order Commissions

The majority of our footwear and apparel is handcrafted specifically for you upon receipt of payment.

  • Immediate Production: To ensure timely delivery, production begins immediately. Consequently, cancellations are generally not permitted.

  • Exceptional Cases: Cancellation requests are subject to management approval. If granted, a 10–30% cancellation fee will be deducted from the store credit refund.

  • Modification Window: Any requests to change sizes or specifications must be made within 24 hours of purchase. Approved modifications may incur a 5–20% change fee.

  • Artisanal Timelines: Quality cannot be rushed. Production delays are an inherent part of the handcrafted process and do not qualify an order for cancellation, refund, or chargeback.

4. General Terms of Acquisition

  • Final Discretion: All decisions regarding cancellations, modifications, and refunds remain at the sole discretion of Que Shebley (Shebley Group LLC) management.

  • Agreement: Placing an order constitutes a binding agreement to these terms. If these artisanal protocols do not align with your requirements, we respectfully suggest reconsidering your purchase.

  • Refund Method: All eligible refunds are issued exclusively as Store Credit, in accordance with our overarching Boutique Policy.

5. Client Concierge

Should you require assistance with an existing order or wish to request a modification (within the eligible windows), please contact our team immediately:

Email: info@shopqbyqs.com

Please include your Order Number in the subject line for priority handling.